Cancellation and refund policy

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Last updated: November 2026

Home collection charge

Home collection is free on bookings above ₹500 and ₹100 below that. Checkups include home collection.

Some tests need fasting. We tell you the hours when you book, and water is always fine.

Reports are sent to the phone you book with, usually the same day. Next-morning tests are marked.

Tell us on WhatsApp at least two hours before and we move your slot at no charge.

Please speak to your doctor about what your results mean. We do not give a diagnosis.

Message us on WhatsApp with your name and booking date. We confirm the change in writing on the same chat.

If we ever have to cancel, we return your full deposit and do our best to arrange another way to serve you on the same date.

When a refund applies, it reaches you within 5 to 7 working days by the same method you paid with.