Payments and pricing
What is the difference between Tier 2 and Tier 3?
Tier 2 is a five-page business website with a list of up to 15 products or services, each with a price and an Enquire on WhatsApp button, plus reviews, FAQ, legal pages and a welcome offer. Tier 3 is a full online store: up to 25 products, each with its own page, search and filters, a shopping cart and one-tap WhatsApp ordering with all items in one message.
How does the 50-50 payment work?
You pay half of the plan price so we can start. We build your website and send a private preview link on WhatsApp. You pay the other half only after you approve the final website. No approval means no second payment.
How do I pay?
We send you a secure Cashfree payment link on WhatsApp or email. You can pay with UPI, credit card, debit card or net banking. The first payment is half of the plan price. The second half comes only after you approve your website.
Is GST included? Can I claim input tax credit?
Yes. During the launch offer, every price includes GST. We are GST registered and give official tax invoices, so your business can claim input tax credit. After the launch offer, 18% GST is added separately.
Is the price yearly? What happens if I do not renew?
Yes, every plan is billed per year. We email you renewal reminders before your plan ends. If you do not renew on time, your website goes offline and we keep it safe for one more month. Renew in that month and we switch it back on with no restoration fee. After that month the website is taken down for good. To bring it back to its original state you pay a one-time restoration fee (₹1,000 for Tier 1, ₹2,000 for Tier 2, ₹3,000 for Tier 3, GST included during our introductory offer) plus the annual plan price.
Can I get a refund or cancel?
All payments are non-refundable. When you pay the first 50%, we start work and use our team's time straight away. You can stop at any time and you will not pay anything more, but the 50% already paid is not refunded. If you do not approve your website, it is taken offline and may be deleted, and a new project would start from the beginning.
Are there any extra charges?
Design, writing and hosting setup are in the plan price. If you do not have a domain name, we register one in your name at actual cost. The AI Sales Assistant is an optional monthly add-on.
Content and photos
Do you shoot photos or videos at my shop? Who provides them?
You provide all your photos and videos. We do not shoot them. Clear photos and short videos from your phone work well. For the video gallery you can send us YouTube or Instagram links, or the video files.
What do I need to send you?
You provide everything about your business: your business name, services and prices, address, timings, logo if you have one, and all your photos and videos. Send them on WhatsApp or email. We write the text (Tier 2 and Tier 3), make your photos and videos web-ready and build the website. Our team does not shoot photos or videos for you.
I do not have professional photos. Is that okay?
Yes. Clear phone photos work well. We crop them and make them light so the page loads fast. The photos and videos still need to come from you.
Can I ask for changes after I see the preview?
Yes. Tell us on WhatsApp during the preview and we change the site before launch. It goes live only when you are happy.
Domain and hosting
Do you buy the domain for me?
You can bring your own domain from GoDaddy, Hostinger or any other seller, and we connect it and set up hosting at no extra fee. If you do not have one yet, every plan includes a free address like insites.in/your-business from day one.
I already have a domain. Can you use it?
Yes. We connect it to the new website and guide you through any step that needs your login.
Who owns the domain and the content?
The domain is in your business name. The content and photos on your website are yours to keep.
Will the website load fast on mobile data?
Yes. We keep pages light, shrink every image and test on 4G, so customers do not wait.
What does yearly maintenance include?
Hosting, daily backups, weekly automated maintenance with security checks and updates, and work to keep your website online all year. It is part of your yearly price, with nothing extra to pay.
How do I get support, and how fast do you reply?
Email us at info@insites.in or message us on WhatsApp. Support is available Monday to Friday, 9 AM to 6 PM, and we reply within 48 business hours.
WhatsApp and orders
How do enquiries reach me?
Every WhatsApp button opens a chat with your own number and a ready message. Customers reach you directly, with no middleman and no commission.
How does the online store take orders?
In the Tier 3 store, customers add products to a cart and send the full order on WhatsApp with items, quantities and total. You confirm it and collect payment your way, such as UPI or cash on delivery.
What does the AI Sales Assistant do?
It answers common questions about timings, fees, prices and location on your website and WhatsApp, day or night, and passes serious customers to you. It is an optional add-on for ₹1,000 a month (up to 500 chats) and is not part of any plan.