Cancellation and refund policy
Sample wording for this demo. A real business writes its own terms and they appear here in plain words.
Last updated: November 2026
Confirm your date
A booking amount of 40 percent confirms your date. The balance is due two days before set-up.
Change of date
If you change the date more than 14 days before, your booking amount moves to the new date, if our team is free.
Late cancellation
Within 14 days of the date the booking amount is not refunded, because flowers and crew are already planned.
Venue and access
We need access to the venue the day before to set up. Venue permission and any venue charges are arranged by you.
Damage
We take everything down after the function. Items lost or damaged by guests are charged at replacement cost.
How to change or cancel
Message us on WhatsApp with your name and booking date. We confirm the change in writing on the same chat.
If we cannot attend
If we ever have to cancel, we return your full deposit and do our best to arrange another way to serve you on the same date.
How long a refund takes
When a refund applies, it reaches you within 5 to 7 working days by the same method you paid with.